BOOKING & FAQ'S

When you have decided to make a booking please send a confirmation email to info@cookietheclown.co.uk with the following info :

1. WHICH PACKAGE YOU WOULD LIKE (click here : Party Packages).

2. DAY, DATE AND TIME OF ENTERTAINMENT  i.e. Sat 27 Sept 2014 2.30-3.30 (this way helps avoid errors by matching day and date).

3. VENUE ADDRESS WITH POSTCODE

4. NUMBER OF CHILDREN

5. AGE RANGE OF CHILDREN

6. TYPE OF EVENT i.e. Birthday, Christening, Wedding etc

7. BIRTHDAY CHILD’S NAME

 8.DO YOU HAVE OTHER ENTERTAINERS? i.e. Face painter, bouncy castle etc

9. CONTACT TELEPHONE NUMBER(S)

10. ANY SPECIAL PARKING DETAILS (if it is paid parking please arrange this for me as I don't bring change for parking costs.Thanks!).

11. Indoor or Outdoor? A. If outdoor, can we go indoors in case of rain?  

                                          B. Will there be access to electricity? I have an extension cord if there is.

12. CHOOSE : A. Dressed as clown with clown makeup as picture on Home page 

                         B. Dressed as clown but no face makeup 

                         C. Dressed as entertainer with balloon modelling waistcoat, cookie shirt and black trousers (not a clown). 

13. HAVE YOU SEEN MY SHOW BEFORE? PLEASE LET ME KNOW WHERE YOU SAW ME AND WHETHER YOU WOULD LIKE DIFFERENT MAGIC TRICKS.

14. PLEASE LET ME KNOW HOW YOU FOUND ME (PERSONAL REFERRAL,GOOGLE SEARCH, ADDTOEVENT, AT A PARTY ETC. IF THROUGH ADDTOEVENT PLEASE SPECIFY THAT, RATHER THAN "GOOGLE OR INTERNET SEARCH"). THANK YOU!

15. ANY OTHER SPECIAL REQUIREMENTS/REQUESTS THAT YOU WOULD LIKE TO MAKE… 

Once I receive your email booking I will then send an acknowledgement email to you and that is your booking made. No deposit needed, just cash or cheque on the day is fine thanks. Your booking will be perfectly safe, just like to keep it simple!

                                                                                   CANCELLATIONS

 IF YOU NEED TO CANCEL PLEASE CALL ME ON 07962927277 OR TEXT/EMAIL ME AND PLEASE DO SO WELL IN ADVANCE. 

TEXT OR EMAIL CANCELLATIONS ARE ONLY VALID AS LONG AS YOU RECEIVE A REPLY FROM ME ACKNOWLEDGING YOUR CANCELLATION. IF I HAVEN'T REPLIED THEN I WILL NOT HAVE RECEIVED YOUR MESSAGE OR EMAIL AND WILL TURN UP AT YOUR PARTY VENUE UNAWARE OF YOUR CANCELLATION, SADLY  :-( 

                                                       FAQ'S

WHAT AGES ARE YOUR PARTIES AIMED AT?  : My magic parties are suitable for 3 to 8/9 year olds. Balloon modelling is for 3-11 year olds. Disco parties are for 4-11 year olds. 

ARE THERE BREAKS FOR THE KIDS’ FOOD? : In the 2 hour package many people like the children to have their food after the first hour. I can either keep entertaining during that time or let the children eat then carry on the show, whichever you prefer. Either way, it is included as part of the 2 hours. The other party packages are straight through with no break.

WHAT TYPE OF VENUES ARE OKAY FOR YOUR PARTIES? : Halls are great for larger amounts of children but I can also do parties at your home. My setup takes very little space and if you don't have much room for games we can do more magic as well as the usual bubble machine (with musical bumps/statues), puppet (if sufficient time) and balloon modelling. 

WHAT IF MY CHILDREN DON'T WANT A CLOWN? : I can come to your party without being a clown if you prefer!

ARE YOU A WHITE FACE CLOWN? : I don't usually do white face as it's a bit too scary for most children and involves more work to put on. I have done it only as a special request for an older children's party and for the iTV This Morning Show. 

DO YOU BRING MUSIC? : Yes, I have a music player with music for younger children as well new and old pop hits for the older ones.

ARE THERE ANY EXTRA COSTS INVOLVED? : Only if your location takes an hour or more to drive to will it require an extra cost to cover travel expenses. 

DO YOU PROVIDE PARTY BAGS? : Currently no.

DO YOU PROVIDE ANY PRIZES? : I can provide small prizes, if you'd like, just ask when making your enquiry or booking. However,  I don't single out individuals as winners in case others get disappointed (especially the birthday child!). Seems better for everyone to get something as we're having fun not a serious competition! 

CAN I BOOK A FACE PAINTER WITH OR WITHOUT COOKIE THE CLOWN? : Unfortunately, at the moment my face painter is unavailable…

HOW DO I MAKE A BOOKING? : It's fine if you'd like to call me and discuss your party but I will need you to confirm via email with all the details as per the instructions at the top of this page. I will then acknowledge your booking and that's that. I like to keep it simple!

WHAT INFORMATION DO YOU NEED FOR A BOOKING? : Please see top of the page

DO I NEED TO PLACE A DEPOSIT? : No, I like to keep it simple for all rather than keeping track of deposits. Your booking is still safe and official once I have acknowledged and confirmed via email.                                             

WHAT ARE YOUR PAYMENT TERMS? : Cash or cheque on the day of the party please. You can also do a bank transfer in advance if you prefer. Just ask me for details.

ARE YOU INSURED? : I have a spotless record but I am insured for any eventualities with Equity. I can provide you with a copy if you need it. 

ARE YOU CRB/DBS CHECKED? : CRB no longer exists (though I do still have my old one). It has been replaced by DBS. The requirements have also changed and entertainers are not eligible for a DBS check. Here is information from an official email sent to me by the DBS authority themselves. I have placed quotations marks to show the DBS authorities own words. I would be happy to forward a copy of the original email to you if you would like.It shows the official contact details and more info : 

"Eligibility is based upon the nature of the duties for the specific position. To be eligible for a DBS check a position must be:

  • ·  Listed in the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 – this entitles the position to a Standard level check; and if
  • ·  Prescribed in The Police Act 1997 (Criminal Records) Regulations entitles the position to an Enhanced level check."

"The role of a children’s entertainer is not listed in the Rehabilitation of Offenders Act (ROA) 1974 and is not Prescribed in The Police Act 1997. The role of a children’s entertainer does not involve regularly caring for, training, supervising or being solely in charge of persons under 18 and or vulnerable adults.If an individual knowingly asks for a DBS check for a post which is not included in the Exceptions Order 1975 to the Rehabilitation of Offenders Act 1974 (ROA), they would be in breach of Part V, section 123 of the Police Act, in that they are committing an offence by knowingly making a false statement for the purpose of obtaining or enabling another person to obtain a certificate under this part.” 

"For your information as the parents are present, then they are responsible for the children not yourself removing eligibility where it states does the role involve regularly caring for, training, supervising or being solely in charge of persons under 18 and or vulnerable adults."

"Please note the submission of DBS checks for ineligible positions would be considered unlawful under the terms of the Rehabilitation of Offenders Act 1974. Under Part V of the Police Act 1997 an application for a DBS check must be accompanied by a statement by the registered person that the certificate is required for the purpose of asking an exempted question."

"If an individual knowingly asks for a DBS check for a post which is not included in the Exceptions Order 1975 to the Rehabilitation of Offenders Act 1974 (ROA), they would be in breach of Part V, section 123 of the Police Act, in that they are committing an offence by knowingly making a false statement for the purpose of obtaining or enabling another person to obtain a certificate under this part. "

WHY DO SOME OTHER ENTERTAINERS SAY THEY ARE CRB CHECKED? : Some entertainers might not be aware of the latest changes or have not yet updated their websites. 

WHY DO SOME ENTERTAINERS SAY THEY ARE DBS CHECKED? : Some entertainers are worried that they may lose bookings if they dont have it so have paid a company to do it for them, despite the above information from DBS themselves that it is unlawful to apply for one if your job does not fall under the requirements for eligibility. 

 Some entertainers however, have a regular weekly unsupervised booking at a school or club and so are required to obtain a DBS for that reason as that falls under the category of "regularly caring for, training, supervising or being solely in charge of persons under 18 and or vulnerable adults”.

DO YOU HAVE A CANCELLATION POLICY? : Currently no. I do ask however, that if you wish to cancel please give me plenty of advance notice so I can fill the spot. Please phone, text me or email to cancel. Please make sure I have replied as if I haven’t this means I haven't received your email and will turn up at your event! 


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